We audit your supply chain, tell you the truth about it, and fix what needs fixing. Most of the time, the problems aren't what you think they are.
Some clients come to us for strategy. Others come to us because their last broker, supplier, or consultant left them holding the problem — and nobody is picking up the phone.
Both happen more than you'd think. Here are two real situations we've walked into.
A client's supplier sent product that arrived infested. Not damaged — infested. The supplier had passed every document check. Nobody had actually stood inside the facility.
That's the part that gets skipped when vetting happens from a laptop. A certification doesn't tell you what a walkthrough does.
A client's shipment had been sitting abroad for months. Their broker had gone quiet. No updates. No movement. No accountability. Just a shipment nobody could locate and a client who couldn't get answers.
Jacob had it located, cleared, and on a plane within 48 hours of getting the call.
“Most companies don't realize they're overpaying for freight until we show them the data.”
The gap isn't obvious. Your supply chain isn't broken — it just has drift. Vendors that made sense two years ago aren't the best option today. Freight arrangements that were competitive at lower volume are quietly eating margin now that you've scaled. The problem usually isn't catastrophic. It's incremental, and it compounds.
The vendors you're using aren't the best available. You just haven't looked recently. We look.
You're paying someone else's rate card. We have relationships. There's almost always a better option.
Your procurement process was built for a smaller version of your company. It hasn't kept pace.
One supplier failure, one missed certification, one customs flag. These are preventable. We prevent them.
Four phases. No surprises. You'll know what we found, what we recommend, and what it would cost to act on it — before you're committed to anything.
We start by listening. Current suppliers, freight arrangements, volumes, pain points, growth plans. We're not building a pitch. We're building a picture of exactly where your chain stands.
We run your current setup against what's available. Supplier alternatives, freight benchmarks, contract terms, compliance posture. We look for gaps, overcharges, and better options. Then we document them.
You get a clear, prioritized playbook: what to change, in what order, and what each change would save or improve. We tell you what we'd do if it were our money. Then we let you decide.
Most clients ask us to stay involved. We can execute on the recommendations directly — transitioning suppliers, renegotiating freight, building better procurement processes. Often this is where consulting becomes Supply & Ship.
The supply chain industry has an information problem. Most buyers don't know what better looks like because they've never had someone show them. They're paying their supplier's markup on freight. They're using the same vendor because nobody handed them an alternative. They're not overpaying intentionally — they just don't know what they don't know.
“They do not tell me what I want to hear. They tell me the truth.” — Frutos Secos el Almendra, 5-year client
When Waller comes in, we show you what alternatives exist — supplier networks you couldn't access on your own, freight arrangements that actually reflect the market, sourcing approaches that match how your business actually operates.
Clients who work with Waller come back. That's not a marketing claim — it's what happens when someone tells you the truth.
The alternatives we surface aren't cold leads from a database. They're relationships built over a decade of showing up in person.
South Africa, Peru, USA, Europe, Latin America, SE Asia. If a better option exists somewhere, we probably already know someone there.
Consulting works best when the consultant has actually stood in a supplier's facility, negotiated a freight contract, and moved the goods. Waller has. That's what makes the advice specific instead of theoretical.
Deepest supplier network: South Africa (macadamia, rooibos, citrus, dried fruit) and Peru (avocado, mango, asparagus, blueberries, IQF). Strong relationships across the US, Canada, Mexico, Europe, and Southeast Asia.
Jacob has spent over a decade in this industry — inside large logistics clearinghouses, running his own procurement deals, standing inside supplier facilities on multiple continents. A single conversation with him is worth more than most consultants' full audits.
Bring your situation. He'll tell you what he sees, what you're missing, and what he'd do. No sales pitch. No retainer required to get a straight answer.
You're building a supply chain for the first time and don't know what you don't know. One conversation can save you six months of expensive mistakes.
You've been running the same playbook for years. Younger, more connected, more tech-forward thinking — without the overhead of a full engagement.
Something is broken and you need to talk through it with someone who has actually seen this before. That's what this call is for.
Jacob built this firm from a cranberry deal that wasn't technically his job. A decade later, he runs both sides of the supply chain — sourcing and freight — for clients across six continents. He's been inside supplier facilities in South Africa, Peru, and across the US. He knows what a good operation looks like, and he knows what a bad one is hiding.
Their ability to take our chaotic process and distill it down to a workable and executable plan is nothing short of brilliant.
They do not tell me what I want to hear. They tell me the truth. They are a partner we need to keep our doors open.
It is hard to find people in this business who are honest like the team at Waller. They know the work from the ground up and they do not tell us stories.
We're not the right call for every situation. Here's who gets the most out of a Waller consulting engagement — and who probably doesn't.
Companies under $5M in revenue who need generalist business advice. Companies with fully-staffed internal procurement teams who just want a rubber stamp. Anyone looking for a report they can file and ignore. If that's you, we'll tell you that directly and suggest someone better suited.
You're growing faster than your supply chain. Orders are up, but your procurement process was built for a smaller company. It's straining, and you know it.
You just survived a supplier failure. A vendor fell through and it cost you. You want to know what you didn't see, and how to make sure it doesn't happen again.
Freight costs keep climbing without explanation. The CFO is asking questions. You don't have a clean answer. That's a solvable problem.
You're about to scale and want to get ahead of it. You'd rather build the right infrastructure before you need it than fix a broken one under pressure.
You suspect you're overpaying but can't prove it. Your suppliers seem reliable, your rates seem reasonable, but something feels off. We check.
You want someone who will tell you the truth. Not what you want to hear. Not a polished deck with hedged recommendations. Actual straight talk from someone who does this every day.
Some clients come for the audit and stay for everything else. If you want us to stop advising and just handle it — sourcing, freight, the whole supply chain — that's Supply & Ship. One point of contact. We source it, we move it, we stand behind it.
No forms that vanish into a void. No account managers. You talk to Jacob — the person who built this, knows the suppliers, and will tell you straight what's possible and what it costs.